FAQ

We made the Minoumi designed cat toys to give pleasure for both of the cats and their owners. Cats love to play with our high class cat mint toys – people love the elaborate design. So, the toys perfectly fit into your well designed interior.

All Minoumi products are handmade out of high quality materials in Germany. The upper layer of the Minoumi catnip toys consist of 100% cotton with the ecological Öko Tex100 Standard. Under the cotton is a deposit of water repellent fleece. So, the soft wadding and the catnip is protected from too much moisture. All ingredients and materials have been selected carefully and concerted. Our special Minoumi catbip mixture ensures fun for hours.

Of course, you should always keep tabs on your cat while playing, since the effect of the catnip on a cat can be very diverse. Some cats start to play enthusiastically with the catnip toys, but don’t consider them afterwards for hours or even days. Other cats react in a really euphoric way and don’t stop to cuddle the pillows, kicking or hunting them. If your cat is as excited as we expect, it could be meaningful to remove the pillows after 30 minutes and to not return them before the next day. Doing so you ensures, that your cat will have fun with the toys for long time.

The catnip mixture lightly smells of mint and lime and the most people even don’t notice it. Therefore, for the human nose the smell of the Minoumi toys is rather smooth in a comfortable way than disturbing.

After your cat played and cuddled with the Minoumi cat mint pillows, the toys might be a bit wet from the saliva of your cat. Therefore, you should ensure that the pillows have enough time to completely dry. If the pillows are dirty due to the extensive play, it is possible to clean the pyramids and roles carefully with a moist cloth. Of course, the cotton is washable. But you should absolutely abstain from cleaning agent. Otherwise the smell of the cat mint could be covered or falsified.

You don’t necessarily need an account to order in the Minoumi shop. You also can order as a guest.

But an account gives you two advantages:

– Tracking of the delivery status of your order

– Clear view on all your orders

If a product is sold out, you can send us an email to shop@minoumi.com with the wanted products. Once the toys are back in stock, you will receive a notification from us.

Yes, they are. You can find all the addresses in our Store Locator.

You have a question concerning your order, our products, the payment or the shipping? Please contact us at shop@minoumi.com. Please don’t forget to mention your name and – if existing – your order number.

The payment methods are:

– Payment in advance

– Payment via PayPal (advance payment)

– Payment via Credit Card (advance payment)

– Purchase on account

If you decided to pay in advance, we expect your payment to arrive within 14 days after concluding the contract.

Purchase on account: If you have selected the payment method “Purchase on account”, the payment will be due within 14 days after the invoice. If you do not comply with this payment term, we will send an e-mail to you to remind you to pay and after a continuing missing payment an admonition (with additional overdue fines).

No, there is no minimum order value.

Minoumi ships worldwide. You can find a detailed overview right here.

All information regarding the shipping costs are specified here.

The shipping will be fulfilled by German Postservice.

Yes, you can track the purchase order status. You will perceive an e-mail with the Tracking ID by German Postservice after shipping.

If not specified differently, the delivery will be carried out without 3-5 days in Germany. The delivery time in the EU and Switzerland is 3-14 days (depending on the destination). The shipping into a country outside of Europe takes 14-30 days. Detailed information concerning the time and costs of delivery can be found here.

If you think, your order should have arrived already, please simply contact our customers service at shop@minoumi.com. Please don’t forget to mention your name and the order number in your e-mail.

We are very sorry, that you aren’t satisfied with your order. As a matter of course, you can send back your order to us and after an inspection of your reshipment, we will send you a response. Minoumi doesn’t pay for the costs of reshipment.

Please send back your order to:

Minoumi – Lager
Kurfürstenstr. 2
52066 Aachen

You can find further information regarding returns on our withdrawal page.

Please contact our customers service at shop@minoumi.com and describe the problem. Pictures always help us to recognize the problem. Please don’t forget to mention your name and the order number in your e-mail. Depending on the kind of the damage we will restore your order.

All information regarding the right of withdrawal, our cancellation terms and our model withdrawal form can be found here.